Community Engagement Associate

Full Time

Bengaluru

Our team is looking to welcome a mature, motivated, mission-driven Community Engagement Associate to join Khushi Baby

Assist Community Health Workers (CHWs), including ASHAs and ANMs, with digital health application queries and act as a liaison to address their needs and challenges.
Provide training and guidance to CHWs on using KB platforms, develop training scripts, record videos, and facilitate sessions for health workers and officials.
Conduct calls and maintain communication with high-risk groups, caregivers, and health stakeholders (ASHAs, ANMs, AWWs, LHVs, MOICs, BPMs, BCMOs) via phone and WhatsApp for monitoring and support.
Monitor the performance of health workers, districts, and sectors, offering actionable feedback to improve KB platform usage and adherence.
Conduct at least two field visits per month to monitor sessions, track high-risk cases, and gather operational insights.
Update CHIP seed data, perform basic data analysis using Excel/Google Sheets, and track progress for monitoring and evaluation.
Share weekly or fortnightly summaries of calls, impacts, and insights with relevant team members for decision-making.
Support application and dashboard testing to ensure user-friendliness and provide improvement suggestions.
Collaborate with the communication team to document and prepare impact stories and case studies of health workers and beneficiaries.
Facilitate communication and training activities to enhance the effectiveness and adaptability of KB platforms across health systems.

Masters degree in communication or social work or other related field with specialization in Health/community health or Bachelors degree in any discipline with 2-3 years of experience working in the field of community engagement in Public Health/Hospital settings.
Strong communication skills and ability to work collaboratively in a team.
Work experience in the field of public health/Hospital settings (at least 6 months)

Familiarity with health applications and digital platforms is a plus.
Experience in the public health sector, or in a call center or customer service environment, particularly in roles involving community engagement, health communication, or support services

Prior experience working with government officials and NHM data sets
Publications with mixed-methods research
Prior experience working with mHealth / digital health projects
Excellence in English writing and communication
Demonstrated work / experimentation in prompt-engineering for tools like ChatGPT

The remuneration offered will range between 4-6L LPA commensurate with the candidate's experience and skill sets. Other benefits include

Medical insurance
Flexible work policies for those menstruating, needing time for grievance of a loved one, religious fasting, etc
Monthly field visits, annual retreat
Learning opportunities with world-class research institutions (Yale, Harvard)
Learning Stipend Policy
Sponsored Workshops and Seminars

To apply for the above position, please send your detailed CV with a writing sample

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